Kristina Poluyanova

Tier 2 (Subject Matter Expert) for Google Android

04/2015- currently, Barcelona, Spain

 

•Investigating & Solving complicated EMEA cases (60% Russian, 40% other EU countries)

•Escalating cases to Tier 3 (Google EU HQ)

•Investigating emerging issues within markets

•Providing help and daily training to Tier 1 agents

•Directly responsible for the team of 10 Tier 1 agents 

•Working with Digital Content(apps, in-app content,google play music, books,newsstand, movies) Hardware (shipping, order management, warranty) Google Payments

 

Russian /UK Technical Support Advisor for Google Android

01/2015- 03/2015, Barcelona, Spain

 

Google Android project: 

 

•Maintain client relationships through product support over the phone for GooglePlay, Hardware and Payments

•Respond to incoming calls and emails from end users

•Manage effectively all incoming incidents in a customer service environment 

•Gather information from customers, troubleshoot technical issues, escalate bug reports

 

Store manager assistant “Marta Alcolea Joyas”

09/2014-10/2014, Madrid  Spain

 

Internship in a jewelry store that sells antique items of 19-20 century

 

Website translation & PPT creation for Bonhill Group 

 05/2014- 06/2014,Barcelona Spain

 

 Bonhill group is the most exclusive buyer of jewelry, watches and diamonds

 

•  Translation from Spanish into English & Russian : http://www.bonhillgroup.com

•  Creation of Power Points for distributors, editing  word documents

•  Administrative work

 

 Marketing Plan Developer for Salads & Smoothies

@ EADA Business School

10/2013- 06/2014, Barcelona Spain

 

• Creation of a marketing plan for a Swedish chain of Salad and Smoothies restaurants

• Aim: Expansion to Barcelona

 

Marketing Manager Assistant & Analyst @ Construction company “SMP-M”,

 07/ 2012- 12/ 2013, Moscow Russia

 

 • Contacting clients and negotiating prices 

 • Benchmarking 

 • Simultaneous interpreter at the 15th international trade fair "Moscow Region Construction Week" (Russian-English & English – Russian)

 

Achievements:

 • Projects for open joint stock company "Waterworks" - Russia's largest water company, provider of high

quality drinking water to 13 million people in Moscow.

 • 10% savings on the purchase of construction materials as the result of my analysis of the market

 

 

Facebook Community Manager @ Allglamthings.com

 2012-2013,online, Barcelona Spain

 

 • Creating daily FB page content 

 • Writing and scheduling content with Hootsuite for the company SM profile.

 • Working with such social media networks as : Hootsuite, Pintrest, Facebook, Twitter

 

Achievements:

 • During my work the size of the target audience increased by at least 10%